Privacy policy

Privacy Policy

Last updated: November 13, 2026

This Privacy Policy explains how Silver Chef, operating through https://silverchef.shop/, collects, uses, shares, stores, and protects personal information when customers visit our website, place orders, contact customer support, or otherwise interact with our online store.

We aim to maintain transparency about our privacy practices and handle personal information responsibly.

For privacy-related enquiries, contact:

info@silverchef.shop

1. Information We Collect

Depending on how customers interact with our website, we may collect the following categories of information.

Personal and Contact Information

  • Name;

  • Billing address;

  • Shipping address;

  • Email address;

  • Telephone number; and

  • Other contact details voluntarily provided.

Order and Transaction Information

  • Order numbers;

  • Purchase history;

  • Transaction amounts;

  • Payment status;

  • Delivery information;

  • Returns and refunds; and

  • Other relevant transaction records.

Account and Customer Service Information

  • Customer account information, where available;

  • Communication preferences;

  • Customer enquiries;

  • Support correspondence; and

  • Information voluntarily supplied when requesting assistance.

Device and Website Usage Information

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Pages visited;

  • Website interactions;

  • Session information;

  • Cookie identifiers; and

  • Other relevant technical data.

Payment Information

Payments are generally processed through authorized payment providers.

Complete payment-card information may be processed directly by those providers rather than stored by our store.

We may receive limited transaction data necessary to confirm payments, manage orders, process refunds, and investigate payment issues.

We collect information only where reasonably necessary for relevant business purposes or as otherwise permitted by law.

2. How We Use Information

We may use personal information to:

  • Process and fulfill orders;

  • Authorize payments;

  • Arrange shipping and delivery;

  • Send order confirmations;

  • Provide tracking updates;

  • Handle returns and refunds;

  • Respond to enquiries;

  • Maintain customer accounts;

  • Prevent fraud;

  • Protect website security;

  • Improve website functionality;

  • Maintain transaction records;

  • Comply with legal obligations; and

  • Send marketing communications where legally permitted.

Where UK data protection law applies, processing may be based on:

  • Performance of a contract;

  • Compliance with a legal obligation;

  • Legitimate interests, where appropriately assessed;

  • Consent; or

  • Another applicable lawful basis.

Where consent is required, we will seek it in accordance with applicable law.

Customers may withdraw consent for optional processing where permitted.

Withdrawal does not affect processing that was lawful before consent was withdrawn.

3. Sharing Personal Information

We may share personal information with authorized third-party providers where reasonably necessary to operate our online store.

These providers may include:

  • E-commerce platform providers;

  • Payment processors;

  • Shipping carriers;

  • Fulfillment partners;

  • Customer service platforms;

  • Website hosting providers;

  • Analytics services;

  • Advertising providers;

  • Fraud-prevention services;

  • Security providers; and

  • Professional advisers.

Information shared will generally be limited to what is necessary for the relevant service.

For example, a delivery provider may receive the recipient's name, address, and contact information needed to deliver an order.

We may also disclose information where required or permitted by applicable law.

Providers processing information on our behalf are expected to use appropriate safeguards.

Certain independent third-party providers may apply their own privacy policies.

We do not sell customer personal information for monetary compensation as part of our ordinary business operations. Certain advertising-related sharing may nevertheless be subject to additional legal requirements.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies for functionality, security, preferences, analytics, and advertising where enabled.

Essential Cookies

Essential technologies may support:

  • Shopping cart functionality;

  • Checkout;

  • Account authentication;

  • Website navigation;

  • Security; and

  • Other necessary functions.

These technologies may operate without prior consent where a legal exemption applies.

Analytics Cookies

Where enabled, analytics technologies may help us understand traffic patterns, usage, and website performance.

Advertising Cookies

Where enabled, advertising technologies may help measure advertising effectiveness and support marketing activities.

Non-essential technologies will be used in accordance with applicable consent requirements.

Cookie Preferences

Where legally required, visitors will be offered appropriate controls to accept, reject, or manage non-essential cookies.

Customers may also manage certain technologies through browser settings.

Disabling optional technologies may affect some website features.

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods depend on:

  • Order fulfillment;

  • Customer service;

  • Accounting and tax obligations;

  • Fraud prevention;

  • Security needs;

  • Dispute resolution;

  • Legal claims; and

  • Applicable statutory requirements.

Transaction and accounting records may be retained for the legally required period.

Customer service records may be retained for a reasonable period to resolve enquiries and disputes.

Marketing records may be kept while a customer remains subscribed, with limited suppression information retained after an opt-out.

When information is no longer required, we aim to delete or anonymize it securely, subject to legal and technical limitations.

6. Data Security

We use reasonable administrative, organizational, and technical measures intended to protect personal information against:

  • Unauthorized access;

  • Accidental loss;

  • Unlawful disclosure;

  • Unauthorized alteration;

  • Misuse; and

  • Other relevant risks.

Depending on the system, safeguards may include access restrictions, account authentication, secure payment processing, encryption in transit, security monitoring, and provider controls.

No electronic storage or transmission system can be guaranteed completely secure.

Customers should use strong passwords, protect account credentials, and maintain secure access to their devices and email accounts.

For suspected unauthorized account activity, contact:

info@silverchef.shop

7. International Processing

Personal information may be processed or stored outside the customer's country of residence where international technology or service providers are used.

This may involve:

  • E-commerce infrastructure;

  • Payment providers;

  • Website hosting;

  • Customer support systems;

  • Shipping and fulfillment services; and

  • Other authorized providers.

Where applicable law requires safeguards for restricted transfers, we will use appropriate lawful mechanisms.

These may include UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum, or other legally permitted arrangements.

Appropriate safeguards depend on the actual service providers and processing locations.

Customers may contact us for general information about relevant international processing.

8. Privacy Rights

Depending on applicable law, individuals may have rights including:

  • Access: Request access to personal information.

  • Rectification: Request correction of inaccurate information.

  • Erasure: Request deletion where legal conditions are met.

  • Restriction: Request restriction of certain processing.

  • Portability: Request eligible information in a commonly used format.

  • Objection: Object to certain processing, including direct marketing.

  • Withdrawal of Consent: Withdraw consent where processing is based on consent.

  • Other Rights: Exercise additional rights provided by applicable law.

Submitting a Request

To exercise your privacy rights, email:

info@silverchef.shop

Please provide enough information to identify the relevant request.

We may ask for proportionate identity verification where necessary.

We will respond within the period required by applicable law, subject to lawful extensions or exceptions.

Where applicable, individuals may complain to the UK's Information Commissioner's Office.

ICO Website: https://ico.org.uk

9. Marketing Communications

Silver Chef may send promotional communications where permitted by law.

Marketing may be based on valid consent or another applicable lawful basis, including a qualifying existing-customer exception where all legal requirements are met.

Customers may unsubscribe through the link in a promotional email or contact:

info@silverchef.shop

We aim to honor valid marketing objections and unsubscribe requests promptly.

Unsubscribing from marketing does not prevent necessary transactional communications, including order confirmations, payment updates, shipping notifications, returns, refunds, or requested customer service.

10. Children's Privacy

Our online store is intended for customers who have the legal capacity to make purchases.

We do not knowingly collect personal information from children in violation of applicable law.

We do not intentionally use children's personal information for unlawful advertising activities.

Where legally required, appropriate parental or guardian authorization will be obtained.

If a parent or guardian believes a child has provided personal information improperly, please contact:

info@silverchef.shop

We will review the concern and take appropriate action.

11. Third-Party Links

Our website may contain links to independent third-party websites and services.

These may include payment providers, shipping services, social media platforms, and other external resources.

Third-party websites operate under their own terms and privacy policies.

We do not control the privacy practices or security arrangements of independent external websites.

Customers should review applicable privacy notices before providing personal information through third-party services.

The use of third-party providers does not remove legal responsibilities that remain with Silver Chef.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

  • Applicable laws;

  • Website functionality;

  • Business operations;

  • Technology providers;

  • Data processing practices;

  • Security arrangements; and

  • Other legitimate operational requirements.

The current version will be published on our website with its last-updated date.

Where a material change requires additional notice or consent, we will provide it as required by law.

Updates will not retroactively remove mandatory privacy rights.

13. Contact Information

For enquiries concerning personal information, privacy rights, cookies, marketing preferences, data security, or this Privacy Policy, contact:

Store Name: Silver Chef

Website: https://silverchef.shop/

Email: info@silverchef.shop

Telephone: +44 7555 922776

Business Address:

34 Halleys Way
Houghton Regis
Dunstable
LU5 5HY
United Kingdom